Skype VoIP

1.How can the user set up its VOIPo Linksys PAP2-T Phone Adapter?
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Before the subscriber should set up its VOIPo service, it should make sure that it has received the following three items in the package as they are necessary for set up:
i)VoIP Phone Adapter per-configured for VOIPo
ii)Ethernet Cable
iii)A/C Power Adapter
Installation of the device takes approximately five minutes to complete. The subscribe needs to follow these four (04) easy steps to get its VOIPo up and running:
Step 1: First, be sure to unplug the modem and router from their respective power sources before setting up the phone adapter in the set up.
Step 2: Take the VoIP adapter out and then plug the telephone cable from the regular house phone into the adapter in its “Phone 1” slot. Note that the attached phone needs to be touch tone phone to work properly. This is because of the fact that Voipo currently do not support the pulse tone phones in its setup.
Step 3: Plug in an Ethernet cable from the router into the Adapter port labeled “Internet”.
Step 4: Finally, plug back in the modem and router, plug the A/C Power Adapter into the correct port on the back of the Voipo adapter, and wait until the Power, Internet, Phone 2, and Phone 1 lights all turn on solid green (not blinking lights).
The setup is done completely and the user can now be ready to use the VOIPo phone.

2.How can the user transfer/port its existing home phone number to Voipo VoIP Service?
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Voipo is able to port the existing number of the subscriber at no additional cost. But one needs to know and note that the process will take one to two weeks time, and in extreme scenarios it may take up to forty five (45) days. The account as well as the phone number must remain active at the previous provider until the porting or the transfer process has been completed.
To initiate the process, following information is required to be provided by the subscriber:
i.Letter of Authorization as per the Voipo Format as provided on the URL: http://voipo.com/Porting.pdf
ii.Copy of a Recent Bill (or print out of the account) verifying the name of the subscriber and number with the losing carrier.
iii.Fax these to 832-426-7700 or e-mail them to support@voipo.com and the Voipo team is expected to quickly submit them to their port processing authority. The Subscriber can assign the account a temporary incoming number (which in fact is a virtual number) while the porting process is underway.
All the documents must be sent via fax or scanned and sent via email. Voipo cannot accept these documents in physical form, via the Postal Service or another courier.
The Letter of Authorization must have a handwritten signature. If the subscriber uses the services of another VOIP Service Provider (VSP) that does not supply bills, it can include a screen shot of the account summary page that includes the service address and telephone number of the subscriber. Voipo cannot accept a “copy & paste” of an invoice or website for documentation purposes.
He subscribers are requested not to cancel their account with the previous provider until they verify that the number is routing to Voipo. A disconnected number in fact cannot be transferred. If the subscriber gets canceled the service with the previous provider before the transfer has been completed, it may lose the number as this may have been allocated to some new customer of the service provider.
While the Voipo Team makes every effort to transfer the numbers, Local Number Portability does have some limitations inbuilt in it. In some rural areas, where it is serviced by only one carrier, Voipo may not be able to port numbers. To find out if the provided number is portable, the subscribers are requested to confirm through the email from “support@voipo.com” with the number and the Voipo team will check to see that it can be transferred and inform accordingly.
No changes will be made to the account of the subscriber or its services until the above documents are received, submitted to the porting authority of Voipo, and have been processed.

3.Is VOIPo compatible with a soft phone?
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Soft phones can be used with Voipo Telephony Services. In order to use a soft phone with VOIPo service, the user must have, at least, speakers, a microphone, and of course a soft phone software. A headset works best as it decreases a lot of the echo that the user would otherwise hear without it, on the speakers.
The Voipo team recommends use of X-Lite soft phone available from the URL:  http://www.counterpath.com/x-lite.html The user is required only to enter in the sip authentication credentials to get the soft phone up and running.
To be able to use a soft phone or any other phone device, the user will need to first register its device to the Voipo network with the help of its team. After the device has been registered, the user needs to login to vPanel at https://secure.voipo.com and Click on “Features”, then “Preferences”, and then “Soft phone/BYOD”. Voipo can only provide the necessary SIP credentials for their BYOD server but may not be in a position to assist the subscribers in troubleshooting the software or devices that are not provided by VOIPo. The Soft phone / BYOD server in fact does not allow outgoing International calls.

4.How can the user check its messages in voice mail box?
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To check the voice mails received in the voice mail box of the subscriber, there are four (4) different ways as provided by Voipo:
1.In the first way to check and listen to the VOIPo voice mail in the voice mail box, the user simply needs to enter “123” on the keypad of its VOIPo connected phone and it would be able to get connected to its voice mail box through a voice based interface on its phone. It can chose from different options available and access the voice mail box by pressing keys of its phone.
2.In the second way of checking the voice mails, the user can log in to its web based control panel (vPanel) from the URL http://secure.voipo.com and click on Voice mail link. It can then choose the mailbox that it is interested to. The user can now listen to its messages for (if applicable and available) and click on the .WAV file attachments at the bottom of the page. The user can also navigate through different folders and organize its voice messages at its own convenience.
3.Another way of accessing the voice mails is to set up the settings in the control panel to have an email notification sent to a valid email address with a .WAV file in attachment containing the voice mail message. The user can Open the e-mail and the attached file in it and listen to this voice message on the media player of its computer.
4.The user can also use its mobile phone or any other phone by dialing its VOIPo number and pressing ‘0’. When prompted for, it can enter its voice mail password to access the voice mails. The user will then be able to access all its voice mail options.
Note that if the subscriber has chosen the “Send SMS Notification” option then the destination SMS address needs to be compliant with the mobile phone carrier. If the subscriber is unsure of its SMS Gateway, Voipo recommends first checking out the URL: http://en.wikipedia.org/wiki/SMS_gateway

5.What is a Virtual Number?
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The subscribers of Voipo services are able to add additional phone numbers to their accounts from any cities in which the services of Voipo are available. Very much similar to the terms of domain parking, the virtual numbers simply point to the main account of the subscriber. This is especially useful if the subscriber wants to have a presence in another city.
An example would be if a subscriber lives in New York and wants a Florida phone number. The Florida residents, or anyone in Florida, could call this virtual number, and the calls would be forwarded to the VOIPo number of the subscriber. In fact, the Florida Locals would never know if they are calling to another distance phone number, but this in fact would be just like another Local Call for them and the subscriber can attend the call at a distant place.
The Virtual Number is for inbound calls only. This in fact is a call forwarding service in which the calls made to a virtual number are forwarded to another number of physical phone. The service allows the party in one region to call the virtual number at a local rate, rather than paying long distance call rates.
The virtual number cannot be used for making outbound calls from it. Voipo allows the adding of additional local numbers (virtual numbers) for 3.95 USD Monthly or 24 USD Yearly.

6.Are there any required bandwidth specifications to use VOIPo?
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VoIP services include huge data computation tasks and heavy data transfer on Internet Communication Lines. This needs very fast computation capabilities with the set up and very high data transfer capabilities of the connection.
Voipo recommends a minimum connection speed of 256kps of the Internet connection in order to ensure high quality phone calls. Broadband connections are always preferable for VoIP communications.

7.What is Incoming Call Routing?
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Everyone is bombarded with huge number of incoming calls these days and no one would prefer to lose or miss any important call especially when it comes to business inquiries, sales inquiries, support requests, and other calls related to business of a company or individual. Voipo tries to provide its subscribers with a little bit of control to their incoming calls too. All incoming calls can be routed based on criteria set by the subscriber. By default, all the incoming calls will get through to the single mentioned number. If the subscriber wants to change the routing of the calls, here are some things that Voipo provides to better serve its customers:
Specific phone numbers, the incoming calls from which are to be routed to a different specified phone number.
Entire the area codes the incoming calls from which are to be routed to a different specified phone number.
Specify if the incoming calls from “Contacts” are to be routed to a different specified phone number.
Specify if the incoming calls from entire “Groups of Contacts” are to be routed to a different specified phone number.
Specify the Private or the Blocked number call for which either the incoming calls are to be routed to a different specified phone number or are required to be blocked and not routed to any phone number.
Specify if the incoming calls from the Callers who are not in the contact list are to be routed to a different specified phone number.
Specify if the incoming calls which “Reach a busy signal” are to be routed to a different specified phone number.
Specify if for an incoming call, the subscriber wants to flash the message “This phone has been disconnected”
Specify if all the calls are to be Forwarded to another number
Specify is=f all calls or some selected criteria calls are to “Go straight to voice mail”
The user can setup unlimited routing options and manage them in real-time.

8.How can the user customize its settings of the voice mail box?
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To configure and customize the voice mail box settings, the subscriber needs to be logged into the Voipo provided web based control panel (vPanel), where there will be a tab labeled “Voice mail”. In this section, the user will be able to control a multitude of settings established with its Voice mail. The section has multiple subsections in it as described below:
Select Mailbox:
In this section, the subscriber will be able to choose (if applicable) the different mailboxes assigned to the respective account. Voipo provides the subscribers with multiple mail boxes, one mailbox for the main line and one per Virtual Number if the subscriber chooses to assign one. Each mailbox comes with its own set of configurations that the subscriber have control over.
Mailbox Settings:
These settings allow the user to control the functionality of its provided Voice mail boxes. The settings can be configured as follows:
Status – the subscriber can “Disable” or “Enable” it provided Voice mail boxes at its own convenience with this setting.
Password – this setting will let the user set the password to access its provided mail boxes. The password must be containing four (04) characters and accepts the numerical keys only.
Auto Login – When enabled the auto login option, the user is allowed to access the mailbox without entering a password. In fact the user is automatically logged – in its mail box as soon as it logs in the control panel.
Number of Rings – The users are allowed to control the number of rings it can take to get to its Voipo Voice mail while receiving an incoming call. This means that if the incoming call is not responded before completing these many rings, the call is transferred to the voice mail box and the caller is asked for entering a voice mail message for the called party.
Send E-Mail Notification To – the user can input a valid email address here and a notification will be sent to the subscriber via an email letting it to know that a Voice mail message has been received.
Attach Message File – The user is provided with this setting so that it can chose to receive an audio (.WAV) file as an attached in the e-mail sent to its email address set in Send E-Mail Notification for the voice mail message received.
Send SMS Notification To – Here the user can input a valid wireless phone SMS number and gateway (i.e. number@examlegw.net) to receive a “text only” SMS notification stating that the user has received a voice mail.
To set a personalized greeting, the user have an option to dial on “123” with its Voipo connected phone to enter to it Mailbox. Once in here, the user will listen for the prompts to enter the Advanced Options (option 5). Here the user can Enter the Advanced Options and listen for the prompt to Record a Greeting (option 1). User can now choose a number 1 – 9 to assign this personalized greeting to and record its greeting. It can Save this and then the user should be good to go with its personalized greeting message.
The user is advised to submit a ticket (support request) to support@voipo.com or call the Voipo support team at the phone number 1 – 877 – 99 – VOIPO (1 – 877 – 998 – 6476) in case there are any questions or concerns that the user needs to be addressed. On the provided support number, live representative will be able to assist in the queries or issues.

9.Why the set up could not have a dial tone?
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If a dial tone could not be attained in the connection, in most of the cases this is because of the fact that the phone adapter is not registering properly with Voipo servers. Before contacting the technical support team, the user is requested to be sure to check the following causes and document the results so the support team can properly assess the problem and suggest a suitable solution to the user:
Internet Connection
Voipo Service cannot be used without in the absence of an Internet connection. To see if the provided Internet connection is functioning properly, open up http://www.voipo.com from a computer that is on the same network as the VOIPo device. If the site is opened, then Internet connection can be considered “Connected” otherwise, one needs to first sort out the issues with the Internet connection.
Device IP Address
To check the IP address of the VoIP Machine Setup. To do this, one can dial “****” into the phone and select menu option “110#”. The device will then read out an IP Address. One must ensure that it does not read out zeros as they are not valid. This means to say that (00.000.000.000) is not a valid IP Address assigned for any VoIP System on the network.
Intermittent Dial Tone
In the case where the user has a dial tone sometimes and not others, this may indicate that the router in the setup may not be registering the device properly. If this is the case, the user is suggested to contact the support team of Voipo and ask for assistance.
Phone
There may be chances to have a problem with the phone device too, so the users are requested to try using a different phone to make sure that the problem does not derive from the phone itself. This should be made sure that the telephone cable is plugged into Phone-1 slot on the back of the VOIPo adapter.
If your problem still persists, the users are requested to please contact the support team of Voipo by dialing their toll free number at 877.99.VOIPO or via email at support@voipo.com.

10.Why is my number busy when I dial it?
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It is likely that the destination phone number for the toll free number has yet not been set up in the vPanel of the account. The Toll Free numbers from Voipo are not configured just by ordering as they have custom settings that must be setup by the user. Toll Free Number Facility is a call forwarding service that would need to be associated with a destination phone number. One can understand it like that the toll free number in itself is a virtual number any call coming to which would be required to be forwarded to an associated real physical phone number.

To setup a destination the user should Login to vPanel at https://secure.voipo.com. If the user logs in with a residential account, it should select the account name at the top of the page in the drop down menu that was assigned for the toll free account.

There it should click on the link “Phone Numbers” at the top of the page and then click on “Toll-Free Numbers”. Next to he mentioned number; the user should enter a destination phone number to which the calls to the toll free number should be forwarded. This means that the user should put the destination as the telephone that the Toll Free number will ring to. Under the section “Voicemail”, if the user has not created one specifically for this number (BETA feature), it will be automatically selected as “No Voice mail”. The user can enter the ring count after which the call should be transferred to voice mail. In the end, the user must not forget to save and apply all the changes it has made in the account settings by clicking on “Save Changes”.

11.How do I manage my account and features?
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There are many features provided in the Voipo Service Account that the user can configure and manage as per its own choice and preference. The means and procedure of managing some of these features are described below.
Managing the Account and Features
to maintain and manage account and its features, the user is required to Log in to the web based control panel (vPanel) of the account at https://secure.voipo.com to check and modify the account settings, phone numbers and features.
Managing Billing
Billing information can be viewed in the Billing section of the control panel (vPanel) after logging in at https://secure.voipo.com
If the users have any questions pertaining to the Account Billing or any support they need in their billing information, they should direct them towards Customer Support at billing@voipo.com or 1-877-99-VOIPO.

12.How can the user initiate a 3-way call?
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In order to establish a three Way Cal the user must first have a phone that is capable of making a 3-Way Cal. This phone is usually equipped with a Flash button or a Talk / Flash button combo. The step by step process of initiating 3-Way Calling (for most phones) is as mentioned below:
1.The user must be on a call with a party and using a phone device capable of 3-way call.
2.Press the Flash / Talk button on the phone device that will put the party on hold.
3.Now the user can dial another number to connect to a third person it wishes to reach.
4.Once the call has been established and the chat is going through, the user can press the Flash / Talk button to conference in the two parties and all the three parties can now participate in the call.

13.What is E – 911 call?
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E-911 stands for Enhanced 911. This service is provided to the VOIPo customer. When the subscriber places a call to 911 the information of the subscriber is sent to the nearest Public Safety Answering Point (PSAP). With E – 911, operators no longer need to ask for the location of the calling subscriber because the information is directly sent to them when the subscriber places the call. Here at VOIPo, they offer Nomadic E – 911. This means that when away from home, the subscribers can update the address via their Account Management Tool on VOIPo web based control panel, and every time the subscriber place a call to 911 it will be directed to a PSAP in the area of the new address provided.
Setting up the Enhanced 911 settings is very simple and easy. Upon the completion and processing of sign up, the user must log in to its vPanel Account Management Tool and manually update its emergency address information. User should follow the below mentioned steps to update its E-911 address:
1.Log in to the VOIPo vPanel Account Management Tool
2.Click “E911” light blue tab at the top right of the page
3.Input the full name and address and select “Update”
The E-911 is now set up.

14.How to change the vPanel Password?
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Steps to change the Password to access the vPanel of the Voipo account are simple as mentioned below:

1.Log in to the VOIPo vPanel Account Management Tool
2.Click “Features” followed by “Preferences” in the dark blue navy bar
3.Click “Password” in the dark blue bar below the light blue tabs
4.Type the new password in the field “New Password”, that should be used in future to access the vPanel
5.Retype the new password in the field “Verify Password”. This must match the password typed in the “New Password” field otherwise the process will generate an error and the password will not be changed.
6.Click “Change Password” once both fields are completed to process the change

The password change process is now complete, and the new password is activated for accessing the vPanel.

15.How can the user avail the fax service?
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VOIPo provides fax services for customers who wish to get a dedicated fax number with their VoIP Phone Connection. Any faxes sent to the dedicated fax number as provided will be emailed to the subscriber as an attachment of a “.PDF” file. The user can change the fax destination email address at anytime through the web based control panel of the account.

Note: At this time, Fax to E-Mail service provided by VOIPo is not offered as a standalone option but this is an additional service that can be availed as an add on to the services of Residential VoIP Account. The user must first acquire a Residential Account before ordering a fax number. The Fax Number Account is accessible through the vPanel upon ordering.

16.How can the user avail the service of a virtual number?
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To order a virtual number, the user should follow the below mentioned instructions:
Log in to the VOIPo vPanel Account Management Tool
Click the “Features” tab
Click “Virtual Numbers” directly below “Features”
To the right of the field titled “State” select the state of your desired virtual number
Now select the desired City of your desired virtual number
Wait for the Phone number list to generate
Click the drop down menu and select a number of interest from that list
Now select a Billing Cycle from the drop down box labeled “Billing Cycle”
Ensure that one option has been selected for each of the four (04) fields.
Click “Create Virtual Number” to submit and process the order

The virtual number has now been reserved, and the method of payment the user used to initially sign up, is the method of payment that will be used for the assigned virtual number too. The system can take up to 1 hour for the new Virtual Number to fully propagate to the system and come to work.

17.While waiting for the number transfer will the subscriber be provided with a temporary number?
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Yes, once the Residential Service Account is activated, a free of cost Temporary Virtual Number is provided to the subscriber. When the user completes the formalities of signing up for VOIPo and request a number transfer, it can log in to the vPanel of its account at the URL “https://secure.voipo.com” once activated and assign a free “Virtual Number” which would serve as a temporary incoming number while awaiting the porting completion. Virtual Numbers are available in the “Features -> Virtual Numbers” section within vPanel. The first free Virtual Number Order will list as billed for $0.00 (free of charge).